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We’re obsessed with Customer Flow

The continuous movement of customers along the path to purchase is vital to any business’s success. We specialize in analyzing and addressing all behaviors throughout the entire journey and align all our Craft experts under one customer-driven operating system we call FLOW.

How our FLOW OS can help your business

We believe reorganizing performance marketing to focus on customer flow unlocks a wealth of opportunities to drive real business results.

Improve sales +

x

Improve sales

With an emphasis on attracting and engaging your high-value audiences (HVA) by addressing the specific behavioral signals that will lead to efficient sales conversion.

Increase ROI or ROAS +

x

Increase ROI or ROAS

Every marketer’s KPI. By having a holistic view of how all your performance channels, from paid social to your site experience are contributing to conversion across the customer journey, we can see more effectively rebalance and optimize our activity.

Drive lead generation +

x

Drive lead generation

By mapping all the behavioral phases prospects go through along their purchase journey we can highlight content gaps and opportunities to capture invaluable information (followed by a personalized remarking strategy).

Grow eCommerce +

x

Grow eCommerce

Customers seek convenience and immediacy in every purchase. eCommerce is founded on seamless conversion and fulfillment. Customer flow is only maximized when eCommerce is considered at every touchpoint.

Engage in the mid-funnel +

x

Engage in the mid-funnel

A long-neglected aspect of performance marketing, we believe, and have evidence to prove, every action taken to appear, engage or intercept customer flow in the mid-funnel pays dividends in conversion terms. Taking a deep look at how you attract your most valuable customers with relevant content, whether paid or organic, will unlock the often missing mid-funnel.

Lower cost per acquisition +

x

Lower cost per acquisition

As above. This one is here because we know performance marketers are looking for it. But honestly, lowering CPAs is a natural byproduct of a strategy built to maximize customer flow as we reduce wasted impressions and eliminate costly frictions.

Bridge brand and performance efforts +

x

Bridge brand and performance efforts

When you’re building your communications plan against customer behaviors along their journey, you can identify the relevant hand over points between your brand and performance channels, messaging and content.

Personalize creative & content +

x

Personalize creative & content

The secret to capturing Flow at the point of conversion – relevancy thorough personalization at scale.

We’re proud to work with the world’s leading brands

Our Leadership

Dimitri Maex
Global Chief Executive Officer
Reprise Digital
Fred Schuster
Global Chief Operations Officer
Reprise Digital
Tania Secor
Global Chief Finance Officer
Reprise Digital
Jonathan Rigby
Global Chief Strategy Officer
Reprise Digital
David Mataranglo
Managing Director, USA
Reprise Digital
Matthew Ramella
Managing Director, Canada
Reprise Digital
Jimmy Schougaard
President, EMEA
Reprise Digital
Ben Poole
Managing Director, APAC
Reprise Digital
Jorge Chavez
Managing Director, LATAM
Reprise Digital
Caroline Penwarden
HR Business Partner
Reprise Digital

Performance marketing at a global scale

68
Offices in 48 countries
3K
Digital marketing experts
$3bn
Digital spend